Who we are
Our website address is: https://infinitypiercing.com.au.
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of our site.
Refunds and Exchanges Policy
Due to the nature of our business, we do not offer refunds (unless faulty and covered under the ACCC consumer guarantee) or exchanges if you have found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
You are requested to provide information which will assist us respond to you and the identifying information is retained to allow us to communicate with you.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Infinity Piercing will not share your personal data with other people or organisations that are not directly linked to us except under the following circumstances:
Your data may be used by other organisations that provide services on our behalf such as dealing with online payments and other forms of payment processing, ie credit card transactions and preventing fraud.
We may reveal your personal data to any law enforcement agency, court, regulator, government authority or other organisation if we are required to do so to meet a legal or regulatory obligation, or otherwise to protect our rights or the rights of anyone else.
Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Certain visitors to Infinity Piercing choose to interact with us in ways that require the gathering of personally-identifying information. The amount and type of information that Infinity Piercing gathers depend on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address and for those who wish to receive Infinity Piercing updates via email, we collect their emails. For those purchasing items through our online e-commerce store, we require identifying billing and shipping information.
In each case, Infinity Piercing collects such information to appropriately fulfil the purpose of the visitor’s interaction with us. Infinity Piercing does not disclose personally-identifying information other than as described within this Policy. Visitors may refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Infinity Piercing may collect statistics about the behaviour of visitors to its websites. For instance, Infinity Piercing may monitor the most popular pages on the website.
How we protect your data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing and maintaining a secure password when we ask you to set up a password for My Account. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us. Unfortunately, sending information via the internet is not completely secure. We will do our best to protect your personal data once with us, however, Infinity Piercing cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
What third parties we receive data from
When you sign up to our services Infinity Piercing may add to the personal data you give us by combining it with information shared with us by other trusted organisations. We may also add information to improve the accuracy of your delivery address when we send out mail. We may also obtain information from partners whose offers we include in some of our marketing communications and we use this information to ensure that we do not send you irrelevant marketing.
What automated decision making and/or profiling we do with user data
We use personal data collected through our site for a number of purposes, including the following:
To provide the services you sign up for, such as sending out your order. We also use the personal data for related internal administrative purposes – such as our accounting and records – and to make you aware of any changes to our services.
To personalise our services (for example, so you can sign in), remembering your settings, displaying personalised advertising as well as measuring how effective our online adverts are, and tailoring our marketing communications
To improve our marketing communications, we use a similar technology to cookies to confirm whether you have opened a marketing email or clicked on a link in the email.
For statistical purposes such as analysing the performance of our site and to understand how visitors use it.
To respond to your queries and to resolve complaints via the Contact form.
To comply with applicable laws and regulations.